Book Notes & Review
A closer look at this book, including key ideas, highlights, and personal observations, along with an overall rating and topic tags.
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
Book Rating: 5
What is a crucial conversation?
It's any conversation where:
Opinions differ
Stakes are high
Emotions run strong
These conversations shape the quality of your life more than almost anything else.
Most of us handle them one of three ways:
Avoid them
Face them and handle them poorly
Face them and handle them WELL
The book is about moving from the first two to the third.
Tags: Communication, Leadership